MxCC Library Service Quality Survey, 2008
1. Provide your email address if you want to enter a drawing to win a prize.
 Response
Count
 284
 answered question284
 
skipped question
26
2. Please let us know whether you are
 Response
Percent
Response
Count
1. A Student
78.9%240
2. A Faculty Member
6.9%21
3. A Staff Member
10.5%32
4. Other
3.6%11
 answered question304
 
skipped question
6
3. Staff and Service
 1 Strongly Agree2 Agree3 Neutral4 Disagree5 Strongly Disagree6 Do Not KnowResponse
Count
A. Library staff members provide individual attention to patrons.59.7% (163)30.4% (83)4.4% (12)0.0% (0)0.4% (1)5.1% (14)273
B. Library staff members are consistently courteous.65.9% (180)26.0% (71)2.6% (7)0.4% (1)0.4% (1)4.8% (13)273
C. Library staff members are always ready to respond to users' questions.64.6% (177)27.4% (75)2.2% (6)0.0% (0)0.4% (1)5.5% (15)274
D. Library staff members have the knowledge to answer users' questions.60.8% (166)27.8% (76)5.1% (14)0.0% (0)0.4% (1)5.9% (16)273
E. Library staff members deal with users in a caring fashion.61.9% (169)29.3% (80)3.3% (9)0.4% (1)0.4% (1)4.8% (13)273
F. Library staff members show willingness to help users.68.1% (186)22.7% (62)2.9% (8)0.4% (1)1.1% (3)4.8% (13)273
 answered question274
 
skipped question
36
4. Information Availability and Accessibility
 1 Strongly Agree2 Agree3 Neutral4 Disagree5 Strongly Disagree6 Do Not KnowResponse
Count
G. The library makes electronic resources accessible from my home or office.55.5% (151)28.7% (78)6.6% (18)1.1% (3)0.7% (2)7.4% (20)272
H. The library's website enables me to locate information on my own.57.4% (156)26.8% (73)7.7% (21)1.1% (3)0.4% (1)6.6% (18)272
I. The library provides printed materials I need for my work.50.4% (136)30.0% (81)8.9% (24)0.7% (2)0.4% (1)9.6% (26)270
J. The library provides electronic information resources I need.56.1% (151)29.0% (78)6.3% (17)1.1% (3)0.4% (1)7.1% (19)269
K. The library provides print and/or electronic journal collections I require for my work.49.1% (132)27.1% (73)11.5% (31)0.7% (2)0.4% (1)11.2% (30)269
 answered question272
 
skipped question
38
5. Library Space
 1 Strongly Agree2 Agree3 Neutral4 Disagree5 Strongly Disagree6 Do Not KnowResponse
Count
L. The library space inspires study and learning.49.5% (135)34.8% (95)9.9% (27)1.8% (5)0.4% (1)3.7% (10)273
M. The library provides quiet space for individual activities.50.5% (138)32.6% (89)10.3% (28)2.2% (6)1.1% (3)3.3% (9)273
N. The library is a comfortable and inviting location.59.0% (161)30.0% (82)6.6% (18)0.7% (2)0.7% (2)2.9% (8)273
O. The library provides community space for group learning and group study.47.6% (129)35.4% (96)7.0% (19)1.5% (4)0.7% (2)7.7% (21)271
 answered question273
 
skipped question
37
6. Any comments/suggestions?
 Response
Count
 99
 answered question99
 
skipped question
211