MIDDLESEX COMMUNITY COLLEGE

Business Division

COURSE SYLLABUS for

BMG 202 Management (Distance Learning/Online), CRN 1064

Credits: 3 semester hours

Semester: Spring 2008

Division Chairperson: Mrs. Donna Leonowich

Instructor: Mrs. Eleanor Gibbons

COURSE DESCRIPTION

This course is an introduction to the principles of management and their application to business organizations. Emphasis is placed upon the management functions; development of a philosophy of total quality management; interpersonal behavior; and business problem solving activities. Prerequisite: Placement in ENG*101 or permission of instructor. This is an “L” course.

COURSE OVERVIEW:

The 21^st Century will continue to be characterized by chaotic, transformational, rapid-fire change. No one is willing to predict what the world will be like 50, 25, or even 15 years from now. Change is just too rapid.

In the last decade, an abundance of evidence shows that skillful management is the key determinant of organizational success. The research shows that if organizations want to succeed, they must have competent, skillful managers.

The student preparing for a management career needs an understanding of the characteristics of effective managers. A recent survey of highly successful organizations shows that “The Most Frequently Cited Skills of Effective Managers” are:

Verbal and written communication (including listening)
Managing time and stress
Recognizing, defining, and solving problems
Motivating and influencing others
Delegating
Setting goals and articulating a vision
Self-awareness
Team building
Managing conflict

The goal of BMG 202 Management is for each student to develop an understanding of the skills required for success in small and large business organizations. The course will focus on:

Meeting and Exceeding Customers Expectations
The ability to use information to solve problems
The need to develop Mission, Vision, and Core Principle statements
The ability to identify opportunities for innovation
Set standards for yourself and subordinates
Set priorities and manage time to advantage
The need to set self-improvement goals and strategies for personal success.

COMMON CORE OBJECTIVES: (Business Division)

In today’s competitive environment, employers expect graduates to possess a certain skill set. The goal of the Business Division is to incorporate the following competencies into each course offering:

Written and oral communication skills
Critical thinking and problem-solving skills
Current technological skills
Interpersonal skills and awareness
Teamwork and team-building skills
Knowledge of ethical and legal business behavior
Understanding and respect for other perspectives
Global awareness and cultural differences
Current employment skills and techniques
Personal productivity and organizational skills

The goal of BMG 202 is to assist each student in the successful completion of the course. Learning is an active process that requires persistent commitment to the required readings and assignments prepared to support the course goals. The Course Syllabus and Course Outline will guide students in this learning process.

Textbooks and other required readings/computer software/materials/library reserve room:

Management, Meeting and Exceeding Customer Expectations, 9^th edition, Warren Plunkett, Thomson, South-Western Publishing, 2008. Students will need to access Internet textbook links through http://plunkett.swlearning.com. An instruction sheet will be posted explaining how to use the textbook supplements to complete required assignments. A direct link has been provided on the course webpage to make it easier to complete the Internet exercises.

1. Access to the Internet is required. Middlesex Community College provides computer facilities that include access to the Internet, and access to Microsoft Office application software products. A current version of Microsoft Word is highly recommended and a high-speed Internet connection is recommended. Students who do not have their own computers will find adequate facilities available on campus for their use.

2. All students must have a Banner ID number to access college computer facilities and all students will need to access the college library’s Electronic Resources for class projects. Instructions will be given in the efficient use of the extensive electronic library holdings.

3. All students must use the email address in Web Vista for communication with the instructor.

Students new to online learning should take advantage of all electronic instructions that explain the process prior to beginning the course work. Help is available for all students who experience technical problems getting started with the course. Please contact: Yi Guan-Raczkowski, Director of Distance Learning, (860) 343 - 5783, yguan@mxcc.commnet.edu OR Erin Mason, Educational Technology Specialist, (860) 343 - 5822, Emason@mxcc.commnet.edu if you are having difficulty. Help is also available to all students by using the distance learning web site address www.mxcc.commnet.edu/distance.

Several hours per week of computer time are required for students to complete assignments and to keep up with the calendar of chapters.

ADDITIONAL RESOURCES: Because there will be extensive readings and Internet assignments throughout the course, students should be familiar with the resources of the Middlesex Community College library.

Online Library Catalog: All students should have a Library Card. You will be able to search the Middlesex Community College Library catalog for holdings as well as those of the other community colleges by visiting, http://libris.mxcc.commnet.edu. The electronic resources available for business students are extensive. Library resources are available as a direct link from the myCommNet.edu site.

The Jean Burr Smith Library Homepage site enables you to access a wealth of useful databases. The site is: www.mxcc.commnet.edu/rsrcs/library/library.htm.

Evaluation methods (scheduled Tests, Application cases, Internet assignments, Abstracts, and projects, etc.), percentages towards final grades, and relation to course objectives:

Students work will be evaluated based on the following criteria:

Weekly Chapter Review Questions 10%

Internet Research Assignments and Required Readings 30%

*Scheduled Tests including the final 40%

(The dates for unit Tests appear on this syllabus)

Three business abstracts (mandatory) 20%

100%

*There is no makeup of scheduled Tests unless PRIOR arrangements have been made with the instructor. After the Test is removed from the website, there will be no opportunity to take a makeup. There are no exceptions for anyone.

Final Grades will be determined by applying the percentages listed above to the graded work submitted to meet course requirements. Students are encouraged to monitor their progress by using the electronic grade book throughout the course.

Withdrawals:

Students who find it necessary to withdraw from this course must follow the college policy for withdrawals and seek the appropriate forms from the Record’s Office. I will allow a “W” grade up to the final exam. Students who fail to follow the college policy will receive the grade they earned. NO EXCEPTIONS! There will be no changing of grades after they are officially recorded with the Record’s Office. No Incomplete grades will be issued for any reason.

“ADA Accommodations Statement”

“Students with physical or learning disabilities who may require accommodations are encouraged to contact the Counseling office. After disclosing the nature of the disability, students are urged to discuss their needs with individual instructors. This should be done at the beginning of each semester. Instructors, in conjunction with appropriate college officials, will provide assistance and/or accommodations only to thos students who have completed this process.”

INCOMPLETE POLICY

Because of the nature of a distance learning/online course, it is my policy not to give Incompletes.

COURSE EXPECTATIONS:

Success in any course requires a commitment to work hard and keep current with all assignments. Your grade for the course will reflect the time and effort you YOU put forward. To help you meet your goals, the instructor will deliver meaningful instruction and learning experiences that will meet the course objectives.

Teacher’s Responsibilities to Students:

I will be prepared to teach each class each day we are in session.

I will treat each student with dignity and respect

I will be accessible to all students who need help and will assist them to find appropriate tutorial assistance if necessary

I will attempt to make all assignments clear and concise and grade and return student’s work in a timely fashion

I will be available during office hours to address student’s concerns when an appointment has been made in advance

Student’s Responsibilities to the Course

You will be responsible to prepare for each class session (all readings complete and assignments done)

You will be responsible to prepare for the assigned unit quizzes, the mid-term exam and the final exam

You will be expected to treat each other and the instructor with respect

You will be expected to conduct yourself in an appropriate manner while you are in attendance in this course

You will be responsible for the reasonable care of the computer equipment used in conjunction with this course

“Ethics and Honesty in the Classroom”

“At Middlesex Community College we expect the highest standards of academic honesty. Academic dishonesty is prohibited in accordance with the Board of Trustees Proscribed Conduct Policy in Section 5.2.1 of the Board of Trustees’ Policy Manual. This policy prohibits cheating on examinations, unauthorized collaboration on assignments, unauthorized access to examinations or course materials, plagiarism, and other proscribed activities. Plagiarism is defines as the use of another’s idea(s) or phrase(s) and representing that/those idea(s) as your own, either intentionally or unintentionally.” (Board of Trustees’ Policy 5.2.1)

Unit Outlines/Unit Objectives/Expected Outcomes/Assessment Measures: The objectives and expected outcomes, and Assessment Measures support the Course Content provided on the Management Overview for Spring 2008.

Please note that all Weeks begin on a Monday and conclude on a Sunday at midnight. Before you begin the following assignments,

· read the Course Overview,

· familiarize yourself with the instructions on how to navigate the course website,

· download and print the Syllabus, Outline, and instruction sheets for preparation of Abstracts, and BRBC assignments.

· use the Textbook Resource tab on the course website to find the Internet exercises for each chapter.

Dates

Management Concepts

Required Assignments:

Week 1

1/21-1/27

1/21 Martin Luther King Holiday—no classes

Course Overview, Workforce Trends

Chapter 1: Management, An Overview

Read Introduction to Best Buy: Close to the Customer

Review PowerPoint slides of Labor and Workforce Trends.

Read pgs. 4 - 28

Pg. 29 Complete review questions 1,4, 5, 6, 7 (5pts)

Case No. 1: Decision Making. Read the “Case No. 1” and assess the facts of the case. Write up a one-page summary of what you would do (or would not do) about this problem. (10 pts). Be specific about what actions you would take. Submit your response in the drop box provided for this assignment.

Pg. 30 – 31, Using the Mxcc Library electronic database, Go to the Business and Company Resource Center (BCRC) and answer the six questions found on page 31 about Best Buy. Submit your answers in the Assignment dropbox provided for this assignment. (6 pts.)

Week 2

1/28-2/3

Chapter 3: Management Ethics and Social Responsibility

Read Introduction to Johnson & Johnson: The Right Thing To Do.

Read pgs. 64-88

Complete review questions 3, 4, 6,8,10,11 (6 pts)

Complete “The Ethical Reasoning Inventory” This is a self-discovery “inventory”, and the scoring key will be provided after you complete the questionnaire. Total your score and submit your impression of your results in the Assignment Dropbox for this Chapter.

Pg. 90. Discussion Questions for Critical Thinking: No. 4. Write a minimum of two paragraphs stating what you would do in response to this question. Submit your work in the dropbox provided for this assignment. Since this is your personal DECISION, there are no points for this required assignment.

Pg. 90: Using the Mxcc Library electronic database, Go to the Business and Company Resource Center (BCRC) and answer the six questions found on page 90 about Johnson & Johnson. Submit your answers in the Assignment dropbox provided for this assignment. (6 pts.)

Abstract No. 1 assignment. Instructions for completion of this assignment are found on a separate instructions page. Read the directions carefully prior to completing this assignment. Spelling, grammar, punctuation, and sentence structure will be graded. (25 pts).

Week 3

2/4-2/10

Chapter 4: Management’s Commitment to Quality and Productivity

Read Introduction to: Toyota: A Learning Organization.

Read pgs. 96 - 121

Complete review questions 1, 2, 5, 6 (4 points). .

Page 123, Internet Exercise, No. 4.

Write a minimum of two-three paragraphs explaining your viewpoint about quality versus innovation. (10 points). Use Chapter 4 as a reference source to support your opinion.

Pg. 123, Using the Mxcc Library electronic database, Go to the Business and Company Resource Center (BCRC) and answer the six questions found on page 123 about Toyota. Submit your answers in the Assignment dropbox provided for this assignment. (6 pts.)

Pg. 123-124 Application Case, “Russian Consumers Prefer Quality Automobiles”, Questions 1, 2, 3. (20 points) Submit you work in the dropbox provided for this assignment.

Week 4

2/11-2/17

Chapter 5: The Manager’s Environment

Read Introduction to: Wal-Mart: Response to the Environment

Read pgs 130 - 146

Pg. 148Complete review questions 2,5,7,8,9,10 (6 pts)

Pg. 149-150, Application Case: Barnes & Noble Refocuses, Answer questions 1, 2, 3. Submit your work in the dropbox provided for this assignment. (20 pts)

Pg. 149, Using the Mxcc Library electronic database, Go to the Business and Company Resource Center (BCRC) and answer the six questions found on page 149 about Wal-Mart. Submit your answers in the Assignment dropbox provided for this assignment. (6 pts.)

Week 5

2/18-2/24

Test No. 1

Instructions will be posted for Test No. 1 covering chapters 1, 3, 4, and 5.

Week 5

2/18-2/24

2/18 President’s Day—No classes

Chapter 6: Planning and Strategy

Read Introduction to: Southwest Airlines: Low-Fare, High Customer Satisfaction Strategy.

Read pgs. 154 - 183

Pg. 186, Complete review questions 1, 2, 3, 5, 6 (6 pts)

Pg. 187, Using the Mxcc Library electronic database, Go to the Business and Company Resource Center (BCRC) and answer the six questions found on page 187 about Southwest Airlines. Submit your answers in the Assignment drop box provided for this assignment. (6 pts.)

Pg. 188, Application Case, Turnaround at IBM, answer question No. 1. Submit your work in the drop box provided for this assignment. (20 pts)

Week 6

2/25-3/2

Chapter 6 Continued

Using the Internet, Complete the Mission/Vision Statement assignment and submit your work in the drop box provided for the assignment. (20 pts). All work will be evaluated based on the clarity of thought and accuracy of your information. *This assignment might take some searching to locate the Mission/Vision statements of some corporations.

Week 7

3/3-3/9

Chapter 7: Making Decisions

Read Introduction: Microsoft: Life-Changing Decisions.

Read pgs. 192 - 218

Pg. 220, Complete review questions 1,3,4,6,8 (5pts)

Pg. 221, Application Case—Apple Inc--Failing and Succeeding, answer questions 1,2,3,4 and submit your work in the drop box provided for this assignment. (20 pts)

Pg. 220: Using the Mxcc Library electronic database, Go to the Business and Company Resource Center (BCRC) and answer the six questions found on page 220 about Microsoft. Submit your answers in the Assignment dropbox provided for this assignment. (6 pts.)

Complete the self-inventory, “How Creative Are You”. The scoring key will be provided at the completion of the inventory. Write a response explaining whether you agree or disagree with the results.

Case Study in Decision Making. The instruction sheet will be posted as a separate assignment. Please read the directions carefully and submit your completed work in the Submission Dropbox for this assignment.

Week 8

3/10-3/16

Chapter 8: Organizing Principles

Read Introduction to: UPS: Enabling Global Commerce

Read pgs. 226 - 255

Pg. 226, Complete review questions 1,2,4,5,6,7 (6 pts)

Pg. 258 Internet Exercise, No. 3 “How to Delegate Work to Other People”. (10 pts)

Case No. 2. Read the “Case No. 2” and write up a one-page summary of what you would do (or would not do) about this problem. (10 pts). Submit your work in the drop box provided for this assignment. Be specific about what actions you would take. Work with only the information you have been given to come up with a solution.

Week 9

3/17-3/23

Chapter 9: Organizational Design, Culture, and Change

Read Introduction to: Motorola: Quality and Style

Read pgs. 264-305

Pg. 308, Complete questions 2,4,6,10,11,13,14 (7 pts)

Pg. 309, Internet Exercise No. 2 and 5 (10 pts)

Pg. 309, Using the Mxcc Library electronic database, Go to the Business and Company Resource Center (BCRC) and answer the six questions found on page 309 about Motorola. Submit your answers in the Assignment dropbox provided for this assignment. (6 pts.)

Pg. 310, Application Case, Culture Mismatch, Chrysler/Daimler Benz, questions 1 – 4. (20 pts) Submit your work in the assignment drop box provided for this assignment.

SPRING BREAK

March 24 – March 28

No Classes or Assignments

Week 10

3/30-4/6

Test No. 2

Chapters 6, 7, 8, 9,

Instructions will be given for completion of Test No. 2.

Week 10

3/30-4/6

Chapter 10 Staffing the Workforce

Read Introduction to: Monster: Evolutionary Recruiting

Read pgs. 316 -352

Pg. 354, Complete review questions 1, 2, 4, 5, 6, 7,8,9 (8 pts)

Pg. 355, Internet Exercise No. 2. (10 pts)

Pg. 355, Using the Mxcc Library electronic database, Go to the Business and Company Resource Center (BCRC) and answer the six questions found on page 355 about Monster. Submit your answers in the Assignment dropbox provided for this assignment. (6 pts.)

Complete the Staffing personality survey to determine your particular personality style. Write a response explaining whether you agree or disagree with the “quiz” results

Abstract No. 2 assignment. Instructions for completion of this assignment are found on a separate instructions page. (25 pts)

Week 11

4/7-4/13

Chapter 11, Communication: Interpersonal and Organizational

Read Introduction to: American Airlines: Open Communication

Read pgs. 360 - 383

Complete questions 1-8 (8 pts)

Pg. 386, Internet Exercise No. 1 and 3. (10pts)

Pg. 386 Using the Mxcc Library electronic database, Go to the Business and Company Resource Center (BCRC) and answer the six questions found on page 386 about American Airlines. Submit your answers in the Assignment dropbox provided for this assignment. (6 pts.)

Complete Communication quiz, Communications between Men and Women. Answer key will be provided at the completion of the quiz. Write a response indicating whether you agree or disagree with the results.

Week 12

4/14-4/20

Chapter 12: Human Motivation

Read Introduction to: SAS:Investment in People

Read pgs. 392 - 425

Pg 427, Complete review questions 1, 3,5, 7,8, 9 and 10 (7 pts)

Pg. 427, Internet Exercise No. 2.

Pg. 428, Using the Mxcc Library electronic database, Go to the Business and Company Resource Center (BCRC) and answer the six questions found on page 427 about SAS. Submit your answers in the Assignment dropbox provided for this assignment. (6 pts.)

Complete Motivation quiz. Scoring sheet will be provided at the completion of the quiz. Write a response indicating whether you agree or disagree with the results.

Week 13

4/21-4/27

Chapter 13 Leadership

Read Introduction to: Starbucks: Benevolent and Competitive

Read pgs. 434 – 458

Pg. 460, Complete review questions 2,3, 4, 5 (4pts)

Pg. 460, Internet Exercise, NO. 1 (10 pts)

Pg. 461, Using the Mxcc Library electronic database, Go to the Business and Company Resource Center (BCRC) and answer the six questions found on page 461 about Starbucks. Submit your answers in the Assignment dropbox provided for this assignment. (6 pts.)

Case No. 3. Read the “Case No. 3” and write up a one-page summary of what you would do (or would not do) about this problem. (10 pts) Be specific about what actions you would take.

Week 14

4/28-5/5

Test No. 3

Chapters 10, 11, 12, 13. Instructions will be posted for the completion of this test.

Week 14

4/28-5/5

Chapter 14 Team Management and Conflict

Read Introduction to: Google: Teams to Success

Read pgs. 466 - 490

Pg. 493 Complete review questions 1, 2,3, 4,, 7,9,10 (7pts)

Pg. 493, Using the Mxcc Library electronic database, Go to the Business and Company Resource Center (BCRC) and answer the six questions found on page 493 at Google. Submit your answers in the Assignment drop box provided for this assignment. (6 pts.)

Complete Thomas-Kilman Conflict Mode Instrument. Scoring sheet will be provided at the completion of the quiz. Write a response indicating whether you agree or disagree with the results.

Week 15

5/5-5/11

Chapter 15: Information Management Systems

Read Introduction to: Boeing: Networked Company

Read pgs. 500 - 519

Pg. 522, Complete review questions 1, 2,4, 6 (4pts)

Pg. 522, Using the Mxcc Library electronic database, Go to the Business and Company Resource Center (BCRC) and answer the six questions found on page 522 about Boeing. Submit your answers in the Assignment dropbox provided for this assignment. (6 pts.)

Pg. 522, Internet Exercise No. 1. Submit your work to the drop box provided for this assignment. (10 pts)

Abstract No. 3 assignment. Instructions for completion of this assignment are found on a separate instructions page. (25 pts)

Week 15

5/5-5/11

Chapter 16, Control, Purpose, Process, and Techniques

Read introduction to: Harrah’s Getting Control

Read pgs. 528 - 564

Pg. 569, Complete review questions 1,3,4,7,10,11 (6 pts)

Pg. 570, Using the Mxcc Library electronic database, Go to the Business and Company Resource Center (BCRC) and answer the six questions found on page 570 about Harrah’s. Submit your answers in the Assignment dropbox provided for this assignment. (6 pts.)

Week 15

5/5-5/11

Appendix B: International Management

Read Introduction to: Haier: China’s Global Brand

Read pgs. 604 - 629

Pg. 631,Complete review questions 1, 3, 6,7 (4 pts)

Abstract No. 4. Instructions for completion of this assignment are found on a separate instructions page. (25 pts) This Abstract is due Exam Week from 5/13-5/18.

Week 16

5/12-5/19

Exam Week

Test No. 4, Chapters 14, 15, 16, Appendix B

Instructions will be given for completion of Test No. 4