Not Able to Log On to Blackboard Vista?

If you are not able to logon to the myCommNet site, click here for help.

Common problems when logging on to Blackboard Vista
The following are common errors you may see if you attempt to enter to your online class through myCommNet (http://my.commnet.edu).

• Error 1 : When you click on the Blackboard Vista icon, a small box appeared and disappeared quickly and you don't see the next page.
  This problem might be caused by pop-up blockers built in your web browser or software on your computer. All pop-up blockers need to be turned off including the pop-up blockers associated with your browsers (e.g. IE) and any other software packages installed on your PC (e.g. Norton, Yahoo, Google, AOL Toolbars, as they come with their own popup blockers that should be turned off). 

  Click here for a website that may assist you in turning off pop-up blockers.  The virtual help center may also help you disable all pop-up blockers. For more information, please refer to your software’s help resource to find out how to turn-off your pop-up blockers.  

• Error 2 : "Your instructor has denied access."
• Meaning: You are currently denied access to your class until the first day of a semester.
• Solution to Message 2: Wait until the first day of a semester and log on again. If you see this error message after the semester starts, you should contact your instructor. Click here for instructions on how to know your course instructor.

Reset your password to the initial password

(1). Reset password on your own at https://www.commnet.edu/netid/password.aspx

(2) Stop by the following offices (Mon-Fri, 8:30am-4:30pm) to make your request with your Photo ID.

• IT Service, Wheaton 304, (860) 343 – 5711
• Distance Learning, Chapman 633/632, (860)-343-5756
• Record’s Office, Founders 153, (860) – 343 - 5724
• Meriden Center, Staff Desk (4th floor)

(3) For online students who are unable to come to campus during our office hours, a. FAX your request with a photo ID to (860) 344 – 7488. Write down and provide with the following in your FAX: Attention to: Distance Learning, your name, Banner ID, phone#, birth date, last four digit of your social security number, requesting to have your NetID password reset, signature, and Photo ID (Student ID or Driver’s License). After you FAX the request, notify Distance Learning staff at mxccdistance@mxcc.commnet.edu. Your request will be processed during Distance Learning office hours. or b. Your may also use this Password Reset Form and FAX your request to the Record's Office at 860-344-3055.

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