Not Able to Log On to WebCT

Common problems when logging on to WebCT
If you are not able to enter the site at vista.ctdlc.org, turn off or remove the pop-up blocker, filter, or firewall on your computer.
The most common problems are frequently resolved by using Mozilla web browser to access your WebCT course. Click here for instructions.

The following are two messages you may see if you entered the vista.ctdlc.org, click Connecticut Community Colleges link, and then entered your WebCT ID and password, but were unsuccesful in logging on:

• Message 1: "Your instructor has denied access." You are currently denied access to your class until the first day of a semester. Wait until the fisrt day of a semester to log on to your class.
  • If you see this error message after the semester starts, you should contact your instructor.
• Message 2: "You entered an incorrect username and password."

What to do if you get the message 2:

• Re-check your Banner ID and password. Most often, you have used an incorrect password.
  • Check the PIN length. If the PIN you use in the Self-Service Student Information System is longer than 6 characters, enter the first 6 characters as the WebCT password.
  • Check the PIN hint question. Go to http://www.online.commnet.edu/. Click Login link. Enter your Banner ID with @ sign and click Forget PIN button. You will see a password hint question that you entered. With the hint question, you may recall the correct PIN.
  • Reset your PIN. If you cannot recall the correct PIN, you may have your PIN reset (see below).
• If you are able to use the Banner ID and PIN to log on to www.online.commnet.edu but not to WebCT, there might be spyware or firewalls on your computer. You can download Mozilla Firefox and install it to your computer. Use Mozilla Firefox with pop-up blocker on to access your WebCT class.

Reset your PIN to the default PIN
Contact the following offices to have your PIN reset to your birth date:

Records Office: (860) 343 - 5724, Room 153 Founders Hall, Middletown Campus
IT Service: (860) 343 - 5711, Room 304 Wheaton Hall, Middletown Campus

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