Troubleshooting and Helpful Resources

1. If you have problems logging on to Blackboard Vista, click here. Reviewing Preparation for Blackboard may help you diagnose and resolve your problem.

2. If you are not able to use tools such as Discussions, Mail, Chat, or other tools in Blackboard, you may need to:

• Check for Java plug in and compatibility of the browser (ex. Internet Explorer, Netscape Navigator, Mozilla Firefox, AOL) you use with Blackboard. To do this, in My Blackboard page, click Check Browser. The browser check result will indicate what if you have correct Java or compatible browser. You may visit the CTDLC system requirements page for Java plug in and browser requirements.
• Remove "pop-up blockers","filters", and "firewalls" on your computer.
• Many login problems and tool usage problems can be resolved by use the Mozilla Firefox web browser. Click here for download and installation instruction.

3. For all other technical problems, contact the CTDLC Help Desk.

• Web: http://support.ctdlc.org
• Email: support@ctdlc.org
• Voice: 860-832-3887
• Tollfree outside the Hartford Area: 1-866-462-8352 (1-866-GO CTDLC)

4. For questions on course content in an online class, contact the class instructor. If you are not able to access Blackboard Vista, immediately report this to your instructor at their college email account. To find their external email account, go to http://www.mxcc.commnet.edu/distance/classes.shtml and click the current semester link at upper-left. Click the name of the instructor you need to email. If you have an email program set up on your computer, your email window will open with your instructor's email shown in the To box. You may also move the mouse over the instructor's name to display the email address in the bottom-left corner of the page.

5. For questions on course content in an on-ground course that uses the Blackboard course site, consult your professor in class.

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