| Frequently Asked Questions from WebCT Users | Middlesex Community College |
Need to know how to log on to myCommNet to access your WebCT course? Click here.
1. I am not able to use Discussions, Mail, Quiz, Chat, or other features. How do I fix this problem
a. You may need to install the JAVA plug-in (or download the correct version of the JAVA plug-in). When you logged into vista.ctdlc.org, click "Check Browser" to perform a complete browser compatablity check. If the browser check results indicate that you need the JAVA plug-in, click here to download it. After downloading the plug-in, you must install it on your computer.
b. Pop-up blockers on your computer may also cause problems when using some WebCT features, such as Discussions, Mail, Quizzes, Assignments, and etc. You must turn the blocker off. If pop-up blockers are added to your browser and you are not able to turn them off, you must un-install them. To have control over turning on or off a pop-up blocker, you may consider using the Mozilla Firefox browser with the pop-up blocker off to access your WebCT course. Click here for more instruction on how to download and set up the Mozilla Firefox.
2. Where do I get help if I still have technical problems with WebCT?
Contact the CTDLC help desk
Email: support@ctdlc.org
Voice: 866-462-8352
Web: www.ctdlc.org/Help/index.cfm
(Mon. - Thu., 8:00 am - 10:00 pm)
(Fri., 8:00 am - 8:00 pm)
(Sat., 8:00 am - 5:00 pm)
(Sun., 10:00 am - 8:00 pm)
3. How do I use the Discussion Board?
Click the following links for text and multimedia*
based instruction.
4. How do I use WebCT Mail?
Click the following links for text and multimedia* based instruction.
5. Can I check spelling in Email or Discussion messages?
Yes. When you are in the Create Message window, check the radio button next to HTML creator. Wait for the HTML creator window shows up. Highlight the text and click the spell checking icon
.
6. How do I
see announcements or assignments posted on the Calendar?
Click
here for text and multimedia* based instruction.
7. How do I view and print a file
in Syllabus or Course Content?
Click
the following links for text and multimedia* based instruction.
8. How do I take an online exam, quiz, or test?
The tool to build an online exam, quiz, or test is called Assessments. Click here to see how to take an online exam, quiz, or test.
9. Can I view the exam results such as correct answers?
Your instructor needs to grade the exam and turn on the exam results before you can view your grades and the correct answers. Click here to see how to view the exam results.
10. How do I submit an Assignment in Assignments tool?
Assessments tool in WebCT acts like an assignment "drop box". You can submit your homework assignment there. Click here to see how to submit an assignment.
11. How do I view assignment grade and comment?
After your instructor has graded your assignment, you can view its grade and comment. Click here to see how to view assignment grade and comment.
12. How do I chat?
Click
the following links for text and multimedia* based instruction.
13. I am interested in taking an online class at Middlesex Community College, how should I start?
Visit
MXCC Distance Learning at http://www.mxcc.commnet.edu/distance.
* You need to turn off the pop-up blockers and
use Flash Plug-In to view a multimedia based tutorial. Visit WebCT Multimedia Tutorials for more text and multimedia based instructions on WebCT
basic features.For comments on this site, please
contact Yi Guan-Raczkowski, Director of Distance Learning
This site was updated on
Thursday, March 13, 2008 4:26 PM